Terms and Conditions
PLEASE READ THE TERMS AND CONDITIONS. THEY OUTLINE OUR LIABILITY AND THE CONDITIONS UNDER WHICH YOUR TOUR WILL OPERATE. ACCEPTANCE OF THE TOUR DOCUMENTS REPRESENT AN ACCEPTANCE BY THE GUEST OF THE TERMS AND CONDITIONS AS FOLLOW:
1. RESERVATIONS.
A deposit of minimum 10% (ten percent) of the total price, but not less than ZAR200.00, is payable at the time of making your reservation. The balance of the fare is due 30 days prior to departure or a date determined when booking your tour. We reserve the right to cancel any reservation where the total fare has not been paid by the due date. Reservations will be considered as firm bookings as soon as we receive the deposit, subject to full payment received on due date. We are bonded with Southern Africa Tourism Service Association (SATSA) that covers all deposits and pre-payments you have made for your tour and will refund such payments in the unlikely event that we are placed under liquidation or unable to perform our services due to financial constraints.
2. GUARANTEED DEPARTURES.
Except where otherwise stated, the tour will operate irrespectively of the number of passengers. We reserve the right to utilize different sizes of vehicles than those indicated depending on the number of passengers.
3. HEALTH REQUIREMENTS.
No inoculations or vaccinations are required at the time of going to print, but we recommend that you check with your doctor or local health department. An anti-malaria drug is strongly recommended in the extreme northeasterly section of South Africa and neighboring countries, please consult your doctor and/or check with us.
4. PASSPORT.
Please check with your travel agent regarding requirements for passports and visas or contact us with the following information: Your country of residence, your nationality and which country your passport was issued in. If you need to obtain a visa before arriving in South Africa and you are joining the SCMD and/or SCDB tour, please ensure that your visa is valid for multi-entry into South Africa and also check your visa requirements for Swaziland and Lesotho as we enter those countries and return to South Africa on these tours. Please ensure that your passport has two open pages side by side when arriving in South Africa.
5. LUGGAGE.
Luggage is limited to 20 kg per person. Please make prior arrangements with us if this maximum is likely to be exceeded.
6. INSURANCE CHARGES.
We strongly recommend that you insure yourself against possible cancellation, personal accident, medical expenses, loss of luggage etc. Please contact us for more information and/or rates.
7. CANCELLATION CHARGES.
The following cancellation charges will apply in respect of travel arrangements: More than 30 days – part of the ten percent deposit will be charged to cover administration, bank and other costs made on behalf of the guest. (For groups of ten and more please check with us) 21 to 29 days prior to departure - 25% of tour price (Subject to hotel cancellation policy) 14 to 20 days prior to departure - 50% of tour price (Subject to hotel cancellation policy) Less than 14 days prior to departure – between 80 and 90% of tour price (Subject to cancellation policies of the hotels used)
8. LIABILITY.
We reserve the right to make, with or without notice, changes to vehicles, accommodation, meals, schedule, sightseeing or route without liability to the passenger due to adverse weather conditions, closure or any other reason out of our control.
9. RESPONSIBILITY.
We give notice that arrangements for transport, conveyance and accommodation are made upon the express condition that we accept no responsibility of liability in respect of either person or property for injury, damage, loss, accident, delay or irregularities which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or persons engaged in conveying the passengers or carrying out arrangements of the tour, therewith or any accommodation, establishment or servant. In the unlikely event of and accident involving our vehicles, we hold an insurance to cover emergency evacuation to the nearest hospital and initial professional care.
1. RESERVATIONS.
A deposit of minimum 10% (ten percent) of the total price, but not less than ZAR200.00, is payable at the time of making your reservation. The balance of the fare is due 30 days prior to departure or a date determined when booking your tour. We reserve the right to cancel any reservation where the total fare has not been paid by the due date. Reservations will be considered as firm bookings as soon as we receive the deposit, subject to full payment received on due date. We are bonded with Southern Africa Tourism Service Association (SATSA) that covers all deposits and pre-payments you have made for your tour and will refund such payments in the unlikely event that we are placed under liquidation or unable to perform our services due to financial constraints.
2. GUARANTEED DEPARTURES.
Except where otherwise stated, the tour will operate irrespectively of the number of passengers. We reserve the right to utilize different sizes of vehicles than those indicated depending on the number of passengers.
3. HEALTH REQUIREMENTS.
No inoculations or vaccinations are required at the time of going to print, but we recommend that you check with your doctor or local health department. An anti-malaria drug is strongly recommended in the extreme northeasterly section of South Africa and neighboring countries, please consult your doctor and/or check with us.
4. PASSPORT.
Please check with your travel agent regarding requirements for passports and visas or contact us with the following information: Your country of residence, your nationality and which country your passport was issued in. If you need to obtain a visa before arriving in South Africa and you are joining the SCMD and/or SCDB tour, please ensure that your visa is valid for multi-entry into South Africa and also check your visa requirements for Swaziland and Lesotho as we enter those countries and return to South Africa on these tours. Please ensure that your passport has two open pages side by side when arriving in South Africa.
5. LUGGAGE.
Luggage is limited to 20 kg per person. Please make prior arrangements with us if this maximum is likely to be exceeded.
6. INSURANCE CHARGES.
We strongly recommend that you insure yourself against possible cancellation, personal accident, medical expenses, loss of luggage etc. Please contact us for more information and/or rates.
7. CANCELLATION CHARGES.
The following cancellation charges will apply in respect of travel arrangements: More than 30 days – part of the ten percent deposit will be charged to cover administration, bank and other costs made on behalf of the guest. (For groups of ten and more please check with us) 21 to 29 days prior to departure - 25% of tour price (Subject to hotel cancellation policy) 14 to 20 days prior to departure - 50% of tour price (Subject to hotel cancellation policy) Less than 14 days prior to departure – between 80 and 90% of tour price (Subject to cancellation policies of the hotels used)
8. LIABILITY.
We reserve the right to make, with or without notice, changes to vehicles, accommodation, meals, schedule, sightseeing or route without liability to the passenger due to adverse weather conditions, closure or any other reason out of our control.
9. RESPONSIBILITY.
We give notice that arrangements for transport, conveyance and accommodation are made upon the express condition that we accept no responsibility of liability in respect of either person or property for injury, damage, loss, accident, delay or irregularities which may be occasioned either by reason of any defect in any vehicle or through the acts or defaults of any company or persons engaged in conveying the passengers or carrying out arrangements of the tour, therewith or any accommodation, establishment or servant. In the unlikely event of and accident involving our vehicles, we hold an insurance to cover emergency evacuation to the nearest hospital and initial professional care.
